Enterprise Account Executive - Customer Experience - Remote

Overview

The Enterprise Account Executive for the CX team at Freshworks will lead efforts to build transformative partnerships with global enterprise organizations, utilizing expertise in CX solutions to optimize customer experiences and operational efficiency.

In Short

• Collaborate with internal teams to design and deliver customized solutions.
• Navigate complex organizational structures to secure buy-in from decision-makers.
• Leverage expertise in CX to craft tailored proposals delivering measurable value.
• Manage relationships with CX personas for current customers and explore growth opportunities.
• Build long-term relationships with C-suite executives for CX transformation strategies.
• Strategically manage a high-value pipeline with long sales cycles.

Requirements

• 7+ years of success in enterprise sales with a track record of closing complex deals.
• Deep understanding of customer support and experience organizations.
• Ability to sell customer support software to technical and business audiences.
• Proven success in delivering CX transformation solutions.
• Experience in managing custom solution sales processes.
• Strong strategic thinking and organizational skills.

Benefits

• Competitive annual salary range of $124,000 - $155,000.
• Comprehensive dental, medical, and vision insurance options.
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible Paid Time Off (PTO) and spending accounts.
• Commuter benefits and wellness programs.
• Adoption and parental leave benefits.