Enterprise Customer Experience Executive - Remote

Overview

Join Babble Cloud as an Enterprise Customer Experience Executive to manage and enhance the experience of our high-value, strategic accounts.

In Short

• Serve as the primary point of contact for enterprise clients.
• Collaborate with internal teams to deliver tailored solutions.
• Analyse customer feedback and usage data for improvement.
• Drive customer satisfaction, retention, and expansion.
• Lead quarterly business reviews and strategic planning sessions.
• Advocate for customer needs internally.
• Ensure SLAs and KPIs are met or exceeded.

Requirements

• 4+ years in a customer-facing role with enterprise clients.
• Experience in telecoms or cloud services is preferable.
• Strong written and verbal communication skills.
• Ability to build and maintain relationships.
• Customer-focused with a proactive mindset.
• Proficiency in CRM tools and data analysis.

Benefits

• Comprehensive risk cover.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance for Medical Aid.
• 9-day fortnight schedule.
• Company-provided laptop.
• Annual company celebrations.