Customer Experience Executive - Remote

Overview

Join Babble Cloud as a Customer Experience Executive, where you will oversee and improve the customer journey, ensuring a positive experience from initial request to case closure.

In Short

• Champion opportunities to improve brand experience
• Drive customer retention and satisfaction
• Gather and incorporate real-time customer feedback
• Monitor customer experience using CRM tools
• Build relationships with customers
• Be an advocate for customer interests
• Work both individually and as part of a team
• Maintain strong communication skills
• Prioritize and organize tasks effectively
• Positive attitude and willingness to learn

Requirements

• Minimum 2 years’ experience in customer service
• Strong verbal and written communication skills
• Ability to build and maintain relationships
• Customer-focused mindset
• Attention to detail and organization skills

Benefits

• Life cover and critical illness cover
• 22 days holiday plus UK Bank Holidays
• 5% allowance towards Medical Aid
• 9-day fortnight work schedule
• Company-issued laptop
• Annual company celebrations