Support Engineer L2 - Remote

Overview

Join Babble as a 2nd Line Engineer and provide world-class service and support for clients and colleagues, troubleshooting and diagnosing IT issues within SLAs.

In Short

• Provide efficient and effective support for customer calls.
• Maintain accurate documentation within cases.
• Proactively manage your queue to meet customer expectations.
• Troubleshoot and diagnose IT issues efficiently.
• Complete and update technical documentation.
• Mentor and train colleagues.

Requirements

• Previous experience on a service desk.
• Excellent understanding of Microsoft 365 services.
• Experience with Microsoft Desktop OS/Server OS.
• Proficient in troubleshooting hardware and business networks.
• Experience with Microsoft Azure.

Benefits

• Risk cover including Life and Critical Illness Cover.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance towards Medical Aid.
• Company-issued laptop.
• Annual Company Celebrations.