L2 Support Engineer - Remote

Overview

Join Babble as an L2 Support Engineer to provide world-class service and support for clients, focusing on troubleshooting and diagnosing IT issues.

In Short

• Provide efficient and effective support for customer calls.
• Maintain accurate documentation of customer interactions.
• Manage response levels to meet customer expectations.
• Troubleshoot and diagnose IT issues efficiently.
• Complete and update technical documentation.
• Mentor and train colleagues.

Requirements

• Experience in service desk support.
• Proficient in customer support via phone and email.
• Knowledge of Microsoft 365 Admin portals.
• Understanding of Microsoft Desktop OS/Server OS.
• Experience with business networks and hardware troubleshooting.
• Familiarity with antivirus management and backups.
• Experience in Microsoft Azure and virtualization is desirable.
• Skills in scripting and automation are a plus.

Benefits

• Risk cover including life and critical illness benefits.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance towards Medical Aid.
• 9-day fortnight schedule with every other Friday off.
• Company-issued laptop and support for load shedding.
• Annual company celebrations.