Key Accounts - Service Desk 2nd Line Engineer - Remote

Overview

Join Babble as a Key Accounts - Service Desk 2nd Line Engineer, providing exceptional service and support for clients in a fast-paced, innovative environment.

In Short

• Provide world-class service and support for clients and colleagues.
• Troubleshoot and diagnose IT issues within SLAs.
• Log customer issues accurately into the case management system.
• Manage service desk queue to ensure timely responses.
• Conduct yourself in a helpful and proactive manner.
• Provide direct on-site field support when necessary.
• Mentor and train colleagues to improve service offerings.
• Create and maintain technical documentation.
• Experience with Microsoft products and cloud technologies.
• Adaptable to a fast-paced and changing environment.

Requirements

• 2-3 years of experience in a service desk environment.
• Strong understanding of Microsoft products and technologies.
• Experience with Windows Desktop and Server OS.
• Excellent communication skills, both verbal and written.
• Ability to build rapport with customers.
• Experience with Mac OS/Linux troubleshooting (desirable).
• Computer literacy in Word, Excel, Outlook, and Teams.
• Resilience and tenacity in problem-solving.
• Familiarity with CRM systems.
• Confident telephone manner.

Benefits

• Life Cover and Critical Illness Cover.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance towards Medical Aid.
• UPS provided for load shedding.
• Company-issued laptop.
• Annual Company Celebrations.