Support Engineer L3 - Remote

Overview

Join Babble as a Support Engineer L3, providing world-class service and support for clients and colleagues in a fast-paced, innovative environment.

In Short

• Operate as a desk-based technician providing support for IT issues.
• Work on escalations from service desk teams.
• Maintain accurate documentation of cases.
• Proactively manage queues and response levels.
• Troubleshoot and diagnose IT issues efficiently.
• Update technical documentation.
• Mentor and train colleagues.

Requirements

• Expert knowledge of Microsoft 365 and Windows Server.
• Experience with Microsoft Azure or other Cloud Technologies.
• Knowledge of endpoint protection and network troubleshooting.
• Experience with virtualisation (Hyper-V or VMware).
• Previous experience in a senior service desk role.

Benefits

• Comprehensive risk cover and benefits.
• 22 days holiday plus UK Bank Holidays.
• 9-day fortnight work schedule.
• Provided with a Babble laptop.
• Annual company celebrations.