L3 Support Engineer - Remote

Overview

The L3 Support Engineer position is a key role in maintaining optimal customer satisfaction, requiring strong technical skills to address complex customer scenarios.

In Short

• Proficiency with Keyfactor product architecture.
• Knowledge in Public Key Infrastructure and certificate management.
• Collaboration with software development and support teams.
• Troubleshooting and resolving complex software issues.
• Managing L3 support queue.
• Participating in customer meetings for issue resolution.
• Documenting issues and contributing to internal documentation.
• Providing technical expertise in software deployment and upgrades.
• Part of the 24/7 support service pool.

Requirements

• Experience in the enterprise software industry.
• Strong background in .NET programming.
• Knowledge of Cloud and On-premises environments.
• Expertise in Windows and networking (TCP/IP).
• Strong analytical and problem-solving skills.
• Good understanding of communication protocols, APIs, and scripting.
• Familiarity with Linux and Mac environments is preferred.
• Understanding of PKI is highly valued.
• University degree in IT, Software Engineering, or Computer Science is a plus.

Benefits

• Flexible working practices and hybrid work model.
• Comprehensive benefits coverage.
• Generous paid parental leave.
• Wellbeing resources and wellness allowance.
• Global Volunteer Day and volunteer days off.
• Unlimited time off and competitive time off globally.
• Monthly talent development meetings.
• Regular All Hands meetings with group gatherings.