Support Engineer L3 - Remote

Overview

Join Babble as a Support Engineer L3, where you will provide world-class service and support for clients and colleagues, troubleshooting IT issues and maintaining computer systems and networks.

In Short

• Provide remote support for clients, troubleshooting IT issues.
• Work on escalations from other service desk teams.
• Maintain high standards of information recording within cases.
• Proactively manage your queue and response levels.
• Complete and update technical documentation.
• Mentor and train colleagues.
• Expert knowledge of Microsoft 365 and Windows Server.
• Experience with network technologies and troubleshooting.
• Knowledge of virtualization technologies like Hyper-V or VMware.
• Strong communication and problem-solving skills.

Requirements

• Previous experience in a senior role on a service desk.
• Proficient with multiple technologies.

Benefits

• Risk cover including life cover and critical illness cover.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance based on basic salary for Medical Aid.
• Company laptop provided.
• Annual company celebrations.