L2 Support Engineer - Remote

Overview

The L2 Support Engineer will provide technical support for integrations and troubleshooting between various enterprise systems including HCSS, Dynamics Solomon, OMS, and ACS.

In Short

• Provide Level 2 support for system integrations.
• Monitor and resolve integration failures and data discrepancies.
• Perform data validation and correction as needed.
• Collaborate with L1 support and developers to resolve issues.
• Document integration workflows and troubleshooting steps.
• Assist in testing and deploying integration fixes.
• Ensure data integrity across systems.
• Handle incident management and root cause analysis.

Requirements

• Experience with EDI, APIs, and middleware tools.
• Hands-on experience with Dynamics Solomon and HCSS.
• Strong SQL skills for data analysis.
• Basic scripting knowledge for automation tasks.
• Familiarity with monitoring tools like Splunk.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.
• Incident management experience preferred.
• Bachelor’s degree in Computer Science or related field.

Benefits

• Confidential handling of applicant information.