L2 Support Engineer - Remote

Overview

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

In Short

• We are looking for a skilled L2 Support Engineer to troubleshoot and resolve complex technical issues escalated by Nebius clients.
• This role demands excellent problem-solving abilities, clear communication and a customer-first mindset.
• Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
• Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
• Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
• Develop Python and Bash automation scripts to streamline processes and optimize workflows.
• Provide timely updates and clear customer explanations regarding issue status and resolutions.
• Escalate unresolved problems promptly to ensure minimal service disruption.
• Maintain and improve technical documentation to support troubleshooting and issue prevention.
• This is a shift work position.

Requirements

• Linux administration – advanced
• Networking – intermediate
• Kubernetes – intermediate
• Cloud solutions (AWS, Azure, GCP) – intermediate
• Python/Bash scripting – intermediate
• ML training, inference and pipelines – intermediate
• Data storage concepts – intermediate
• Troubleshooting and problem-solving – advanced
• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 5+ years in technical support, 3+ years of cloud hands-on experience.

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers.
• Remote Work Reimbursement: Up to $85/month for mobile and internet.
• Company-paid short-term, long-term, and life insurance coverage.