Customer Services Specialist - Remote

Overview

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams.

In Short

• Handle customer requests impacting core business processes.
• Manage GDPR/data protection requests.
• Address billing and financial inquiries.
• Support financial operations workflows.
• Provide basic technical support.
• Work independently and improve processes.
• Ensure compliance with SLAs and internal guidelines.
• Maintain accurate documentation and escalations.
• Identify inefficiencies and propose improvements.
• Collaborate in a dynamic work environment.

Requirements

• Previous experience in customer support or L1 technical support.
• Hands-on experience with ticketing systems like Jira.
• Strong understanding of filters and dashboards.
• Experience with CLIs is a plus.
• Strong attention to detail and accuracy.
• Excellent communication skills.
• Ability to work independently and take ownership.
• Structured and proactive mindset.
• Understanding of GDPR and data protection regulations is nice to have.
• Background in financial operations in SaaS environments is a plus.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth.
• Flexible working arrangements.
• A collaborative work environment valuing initiative.