Customer Service Specialist - Remote

Overview

The Customer Service Specialist role involves building trusted relationships with clients and providing superior customer service from a remote work environment.

In Short

• Work from home in a flexible environment.
• Resolve phone inquiries related to claims and pharmacy benefits.
• Adhere to attendance and quality guidelines.
• Communicate effectively with clients and team members.
• Handle difficult customer situations with professionalism.
• Must provide reliable high-speed internet access.
• Company laptop will be provided.
• Training hours: 9am-6pm, Eastern Time.
• Regular shifts may vary between 9am-10pm, Eastern Time.
• Preferred states for applicants include AL, AZ, FL, GA, and others.

Requirements

• High school diploma or GED required.
• 1-2 years of customer service or healthcare experience.
• Strong verbal and written communication skills.
• Ability to multi-task with dual monitors.
• Experience in an administrative business environment preferred.
• Knowledge of Windows-based applications.
• Attention to detail and ability to handle complex processes.
• Flexibility to work varying shifts and overtime if necessary.
• Compassion and patience when dealing with customers.
• Ability to work in a home office setting.

Benefits

• Competitive compensation package.
• Healthcare coverage.
• PTO and paid holidays.
• 401(k) plan.
• Company-provided life insurance and disability coverage.
• Wellness options available.
• Recognition programs.
• Comprehensive benefits package.
• Remote work flexibility.
• Support for professional development.