Customer Services Specialist - Remote

Overview

As a Customer Service Specialist, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance of GE HealthCare Imaging equipment, and ensuring customer satisfaction in the assigned area.

In Short

• Maintain all models specific to Multi-Modality Imaging Equipment.
• Interface daily with doctors and technicians on equipment status issues.
• Assist in the growth and direction of business in the geographic area.
• Responsible for Warranty and PMS contract cost control.
• Complete all administration tasks on time.
• Play a leading role in complex and multifunctional rooms.
• Assist in account sales visits and train others where necessary.
• Document, plan, market, and execute programs effectively.
• Work independently with minimum direction.
• Drive customer satisfaction through effective communication.

Requirements

• Bachelor's/Diploma in Electrical & Electronics Engineering or related field.
• 8+ years of experience in servicing medical equipment.
• Experience diagnosing and repairing mechanical and electronic equipment.
• Ability to work a rotating on-call schedule.
• Strong oral and written communication skills.
• Proficiency in English.
• High work standards and quality.
• Excellent interpersonal skills.
• Ability to influence rather than direct.
• Flexibility to work in any assigned location.

Benefits

• Relocation assistance provided.
• Career opportunities in a supportive culture.
• Global strength and scale in benefits and rewards.
• Flexible work environment.
• Opportunities for professional growth.