Customer Services Specialist - Remote

Overview

The Customer Services Specialist will be the primary point of contact for clients, ensuring their needs are met with precision and care, and managing case-related concerns.

In Short

• Serve as the go-to expert for client queries and case requirements.
• Monitor and manage cases to ensure timely delivery aligned with SLAs.
• Review documentation for accuracy and completeness.
• Provide feedback to internal teams and proactively communicate with clients about delays or updates.
• Handle first-level client escalations and ensure smooth resolution.
• Dispatch client reports with accuracy and professionalism.

Requirements

• Bachelor's degree in Business, Marketing, Commerce, or related fields.
• 1-2 years in customer service or client-facing roles.
• Strong communication and interpersonal skills.
• Highly organized and detail-oriented.
• Proactive, customer-focused mindset.
• Ability to take initiative and work independently.
• Bonus: Experience handling client accounts.

Benefits

• Be part of a dynamic, collaborative team that values client success.
• Enjoy a normal office environment with flexible working hours.
• Opportunity to grow your career in client operations and relationship management.