Support Engineer L2 - Remote

Overview

Join Babble as a 2nd Line Engineer, where you will provide world-class service and support for clients and colleagues, troubleshooting and diagnosing IT issues within SLAs.

In Short

• Provide efficient and effective support to customer calls.
• Maintain high standards of information recording within cases.
• Proactively manage queues and response levels.
• Troubleshoot and diagnose IT issues efficiently.
• Complete and update technical documentation.
• Mentor and train colleagues.

Requirements

• Previous experience on a service desk is necessary.
• Proficient with multiple technologies.
• Strong communication skills, both written and verbal.
• Excellent troubleshooting and technical skills.
• Attention to detail in documentation and issue resolution.

Benefits

• Risk cover including Life Cover and Critical Illness Cover.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance based on basic salary for Medical Aid.
• Work a 9-day fortnight with every other Friday off.
• Annual Company Celebrations.