Support Engineer L2 - Remote

Overview

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams.

In Short

• Resolve complex technical issues escalated by clients.
• Focus on Linux, networking, security, Kubernetes, and cloud environments.
• Analyze and resolve storage-related issues.
• Apply ML knowledge for troubleshooting model deployment.
• Develop Python and Bash automation scripts.
• Provide updates and clear explanations to customers.
• Escalate unresolved problems promptly.
• Maintain and improve technical documentation.
• Shift work required.
• Work remotely from any EU country.

Requirements

• Advanced Linux administration skills.
• Intermediate networking knowledge.
• Intermediate Kubernetes skills.
• Intermediate understanding of cloud solutions (AWS, Azure, GCP).
• Intermediate Python/Bash scripting skills.
• Intermediate ML training and inference knowledge.
• Intermediate understanding of data storage concepts.
• Advanced troubleshooting and problem-solving skills.
• Bachelor’s degree in Computer Science or related field.
• 5+ years in technical support, with 3+ years in cloud environments.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth.
• Hybrid working arrangements.
• Dynamic and collaborative work environment.