Customer Experience Executive (Customer Service) - Remote

Overview

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner to work remotely from the Philippines. This hybrid role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries . The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences.

In Short

• Work remotely from the Philippines
• Handle customer inquiries and ensure satisfaction
• Oversee smooth operations in customer inquiries
• Collaborate closely with the Singapore team
• Thrive in a flexible work environment
• Maintain clear communication with team members
• Drive success in delivering exceptional customer experiences
• Independent and proactive work attitude required
• Fast learner preferred
• Experience in K-Beauty or lifestyle industry is a plus

Requirements

• Strong communication skills
• Ability to work independently
• Proactive and fast learner
• Experience in customer service
• Ability to collaborate effectively with a remote team
• Familiarity with K-Beauty or lifestyle products is a plus
• Flexibility in work hours
• Strong problem-solving skills
• Detail-oriented approach to customer inquiries
• Ability to manage multiple tasks effectively

Benefits

• Flexible work hours
• Opportunity to work in a growing company
• Collaboration with a dynamic team
• Exposure to the K-Beauty industry
• Remote work opportunity
• Professional development opportunities
• Supportive work environment
• Potential for career advancement
• Work-life balance
• Employee discounts on products