Customer Service Executive - Remote

Overview

The Customer Service Executive will manage client requests and resolve issues through various communication channels while ensuring accuracy and detail.

In Short

• Process client requests via live chat, phone, and email.
• Navigate multiple programs while maintaining attention to detail.
• Escalate issues to specialists using Salesforce or Jira.
• Verify documents submitted by clients regularly.
• Prepare and interpret reports and documentation.
• Understand business functions through seminars and assessments.
• Achieve quarterly KPI targets set by the CS manager.
• Perform ad hoc tasks as assigned.

Requirements

• Good communication skills in English and Hindi.
• Strong client-facing and communication skills.
• Proficient in troubleshooting and multitasking.
• Customer service orientation.
• Bachelor's degree in business administration or related field.
• Self-motivated and highly reliable.

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities including professional training.
• Health and life insurance for employees and families.
• Generous time off including 21 days of annual leave.
• Allowance for sports club memberships.
• Holiday flight tickets and accommodation coverage.
• Meal and transportation allowance.
• Education allowance for children's schooling.
• Outstanding team-building experiences.