Customer Service Executive - Virtual Interview - Remote

Overview

Join SummitNext Technologies as a Customer Service Executive, where you will assist clients through various communication channels and ensure high-quality service delivery.

In Short

• Process client requests via live chat, phone, and email.
• Escalate issues to specialists using Salesforce or Jira.
• Verify client documents on an hourly basis.
• Prepare and interpret reports with accuracy.
• Achieve quarterly KPI targets set by the manager.
• Attend company seminars to understand business functions.
• Perform ad hoc tasks as assigned by the manager.
• Work in a fast-paced, client-facing environment.
• Communicate effectively in English and Hindi.
• Be self-motivated and reliable.

Requirements

• Bachelor's degree in business administration or related field.
• Strong communication skills in English and Hindi.
• Excellent client-facing skills.
• Ability to troubleshoot and multitask.
• Customer service orientation.

Benefits

• Competitive compensation package.
• Professional training and certifications.
• Health and life insurance for employees and family.
• Generous time off including 21 days of annual leave.
• Allowance for sports club memberships.
• Holiday flight tickets and accommodation coverage.
• Meal and transportation allowance.
• Education allowance for children's schooling.
• Outstanding team-building experiences.