Customer Service Executive - Work From Home - Remote

Overview

SummitNext Technologies Sdn. Bhd. is seeking Customer Service Executives to provide exceptional support to clients in the logistics industry while working from home in Sarawak.

In Short

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints to ensure satisfaction.
• Record and submit complaints using the internal system.
• Must have a diploma or higher education.
• Excellent communication skills in English and Malay.
• 1-2 years of BPO experience preferred.
• Must have a customer-oriented mindset.
• Proficient in office software and computer operation.
• Ability to work in a fast-paced environment.
• Work from home with a stable internet connection.

Requirements

• Diploma and above.
• Excellent English and Malay communication skills.
• 1–2 years of BPO experience is an advantage.
• Customer-oriented mindset and pleasant interpersonal skills.
• Willingness to learn and be a team player.
• Proficiency in office software.
• Ability to work under pressure.
• Must be based in Sarawak.

Benefits

• EPF, SOCSO contributions.
• Birthday leave.
• Annual, maternity, and parental leave.
• Opportunities for promotion.
• Professional development opportunities.