Customer Service Executive I - Hindi Speaker - Remote

Overview

Join SummitNext Technologies as a Customer Service Executive, where you will handle client requests and provide support through various communication channels.

In Short

• Process client requests via live chat, phone, and email.
• Escalate issues using Salesforce or Jira.
• Verify documents submitted by clients.
• Prepare and interpret reports.
• Understand business functions through seminars.
• Achieve quarterly KPI targets.
• Communicate effectively in English and Hindi.
• Self-motivated and reliable.
• Participate in team-building activities.
• Attend professional training and certifications.

Requirements

• Bachelor's degree in business administration or related field.
• Strong client-facing and communication skills.
• Ability to troubleshoot and multitask.
• Customer service orientation.
• Good communication skills in English and Hindi.
• Self-motivated and highly reliable.

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities.
• Health and life insurance for employees and families.
• Generous time off including annual leave.
• Allowance for sports club memberships.
• Holiday flight tickets and accommodation coverage.
• Meal and transportation allowance.
• Education allowance for children's school fees.
• Outstanding team-building experiences.