Customer Service Representative - Remote

Overview

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries. The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences.

In Short

• Attend to customers’ enquiries through phone call, email, social media platforms.
• Familiarity with Zendesk, Shopify, TikTok, and Shopee is a big plus.
• Follow-up on all customer requests to ensure the highest level of customer service.
• Assist customers with after-sales service issues, including sales orders and exchanges/returns.
• Assist customers on Shopify custom orders.
• Provide customer service insights to the team.
• Liaise with courier partners to ensure smooth delivery.
• Liaise with stockists or partners on product delivery.
• Handle any other ad hoc duties as designated.

Requirements

• Proactive and independent work ethic.
• Strong communication skills.
• Ability to collaborate effectively with a team.
• Experience in customer service.
• Familiarity with e-commerce platforms.

Benefits

• Flexible work environment.
• Opportunity to work in a growing company.
• Engaging team culture.