Customer Experience Advocate II, Enterprise - Remote

Overview

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

In Short

• Become a trusted business advisor and primary point of contact for some of our top customers
• Analyze and interpret key data points that help identify sales growth opportunities
• Communicate clearly the progress of monthly/quarterly initiatives and goal progression to internal and external stakeholders
• Identify key services and products that our customers can benefit from to help improve their ROI
• Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors
• Enact timely and successful recommendations to meet your customers' needs and objectives
• Utilize tools to forecast and track assigned account metrics and health
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Liaise between the customer and all internal teams

Requirements

• At least 2 or 3 years of previous account management in a SaaS e-commerce technology company
• Strong skills in using Excel to perform data analysis
• Knows about eCommerce industry updates before most people
• Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
• Strong verbal and written communication skills

Benefits

• Join a dynamic team of Revolutionaries
• Opportunity to work in a pioneering force in the automotive eCommerce realm
• Be part of a customer-centric organization