Customer Engagement Manager - Remote

Overview

The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience.

In Short

• Build and maintain strong relationships with existing clients to understand their needs.
• Execute successful customer engagement program through customer journey.
• Drive ongoing customer engagement with intentional outbound touchpoints.
• Develop relationships to uncover potential risks and reinforce product value.
• Serve as the primary point of contact for customers, addressing inquiries.
• Act as a customer advocate within the organization.
• Develop and execute strategic account plans for customers.
• Contact and secure upcoming renewals in advance.
• Provide training and support on using products effectively.
• Attain all KPIs designed to improve retention.

Requirements

• 2+ years of relevant sales, account management, or support experience.
• Proficiency in desktop software programs (Word, Excel, PowerPoint).
• Ability to learn SaaS products.
• Basic construction industry knowledge or ability to learn.
• Technical skills and superior personal integrity.
• Exceptional communication skills.
• Relationship building and client-centric skills.
• Ability to coach customers on best practices.
• Empathetic small business growth mindset.
• Skills in communication, team building, and problem solving.

Benefits

• Market competitive salary and comprehensive benefits.
• Uncapped commissions plans or annual performance bonus for applicable roles.