Customer Engagement Manager - Remote

Overview

The Customer Engagement Manager will be responsible for managing key internal and external initiatives to add value to customers and help the organization innovate.

In Short

• Manage cross-functional projects and teams to enhance customer experience.
• Provide regular updates to customers and internal teams.
• Oversee all phases of projects and navigate team dynamics.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve project deliverables.
• Identify and resolve gaps between project plans and actuals.

Requirements

• Experience integrating AI into work processes.
• 12 years in high-tech/SaaS industry.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Excellent documentation and presentation skills.
• Experience with analytics and KPIs.
• Strong negotiation and persuasion skills.
• Ability to communicate complex ideas clearly.
• BS/BA in computer science or related field preferred.

Benefits

• Flexible work environment.
• Inclusive company culture.
• Opportunities for professional growth.
• Support for work-life balance.