Customer Engagement Manager - Remote

Overview

The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience.

In Short

• Build and maintain strong relationships with existing clients.
• Execute successful customer engagement programs.
• Drive ongoing customer engagement through intentional outreach.
• Develop relationships to uncover potential risks and objections.
• Serve as the primary point of contact for customers.
• Act as a customer advocate within the organization.
• Develop and execute strategic account plans.
• Contact and secure upcoming renewals.
• Provide training and support to customers.
• Attain all KPIs designed to improve retention.

Requirements

• 2+ years of relevant sales or account management experience.
• Proficiency in desktop software programs (Word, Excel, PowerPoint).
• Ability to learn SaaS products.
• Basic construction industry knowledge.
• Technical skills.
• Exceptional communication skills.
• Relationship building and client-centric skills.
• Ability to coach customers on best practices.
• Empathetic small business growth mindset.
• Skills in communication, organization, problem solving, and strategic planning.

Benefits

• Comprehensive benefits package.
• Market competitive salary.
• Uncapped commission plans or annual performance bonus.