Customer Engagement Manager - Remote

Overview

The Customer Engagement Manager will be responsible for managing key internal and external initiatives, adding significant value to customers, and helping the organization innovate through the implementation of new projects.

In Short

• Manage cross-functional projects and teams for a unique customer experience.
• Provide updates to customers and internal executive teams.
• Navigate each phase of the project with internal and external teams.
• Initiate strategic initiatives influencing project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify gaps and propose solutions during projects.

Requirements

• 10+ years in high-tech/SaaS industry experience.
• 8+ years in Customer Engagement roles.
• Experience with ServiceNow products in an Enterprise.
• Strong project management skills including planning and reporting.
• Experience in leading strategic customer programs.
• Excellent documentation and presentation skills.
• Experience with analytics and understanding of metrics.
• Strong customer orientation and active listening skills.
• Critical thinking and ability to learn quickly.
• BS/BA degree in computer science or related discipline preferred.

Benefits

• Work flexibility and trust.
• Inclusive and accessible work environment.
• Opportunity to work with innovative AI technology.
• Engagement with a global market leader.
• Career growth and development opportunities.