Customer Advocacy and Engagement Manager - Remote

Overview

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

In Short

• Design and implement a customer advocacy strategy that prioritizes our top and diversified customers, transforming them into brand ambassadors.
• Work closely with the marketing team to infuse customer voices into every campaign, content piece, and event.
• Drive digital and in-person customer education and engagement programs.
• Take a prominent part in our inaugural annual customer conference, SPARK.
• Work hand-in-hand with customer operations to improve customer communications and experience.
• Develop and track metrics that measure the effectiveness of our customer advocacy and engagement efforts.

Requirements

• 5+ years of demand or customer marketing experience in B2B tech software.
• Proven track record of developing and executing successful programs.
• Analytical mindset with a focus on using data to drive decision-making.
• Strong project management skills.
• Self-starter with the ability to work independently.
• Excellent communication and interpersonal skills.

Benefits

• Competitive compensation package including base salary, target bonus, and equity grant.
• Generous benefits.
• Opportunity to work in a diverse and inclusive environment.