Senior Manager, Digital Customer Lifecycle & Adoption - Remote

Overview

The Senior Manager, Digital Customer Lifecycle & Adoption will lead the strategy and execution of digital programs that drive customer engagement, product adoption, and long-term value realization across the customer journey.

In Short

• Lead strategy for digital lifecycle programs supporting onboarding and adoption.
• Collaborate with cross-functional teams to align initiatives with business goals.
• Design digital adoption programs using behavioral data and segmentation.
• Define success metrics and reporting frameworks for program impact.
• Enhance lifecycle capabilities through collaboration with IT and platform teams.
• Stay updated on industry trends to evolve digital customer experiences.
• Influence senior stakeholders for lifecycle investments.
• Utilize analytics tools for customer journey mapping and insights.
• Drive customer-centric innovation with a strategic mindset.
• Manage stakeholder relationships effectively across various levels.

Requirements

• 12+ years in customer lifecycle or digital adoption, preferably in B2B SaaS.
• Experience integrating AI into work processes and decision-making.
• Strong analytical skills with experience in PLG models and analytics tools.
• Proven track record of designing and scaling digital programs.
• Excellent communication and stakeholder management skills.
• Experience with platforms like ServiceNow, Gainsight, Salesforce, etc.
• Ability to lead cross-functional initiatives and influence without authority.
• Strategic mindset with a passion for customer-centric innovation.

Benefits

• Base pay of $137,500 - $240,700, plus equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.