Client Director - Remote

Overview

The Client Director will oversee executive relationship management for ServiceNow's largest existing accounts, leading virtual teams to drive business growth and enhance customer experience.

In Short

• Provide strategic leadership and partnership to clients.
• Develop ServiceNow solutions based on customer outcomes.
• Oversee growth of global accounts and resource deployment.
• Build multi-tiered relationships within client organizations.
• Achieve financial targets related to licenses and renewals.
• Lead virtual teams across various functions.
• Manage relationships with key clients, including Dell.
• Travel up to 50% depending on geography.
• Integrate AI into work processes and decision-making.
• Align account strategies to revenue opportunities.

Requirements

• 10+ years of client management experience.
• 5+ years as a Client Director or equivalent.
• Experience in IT Service Management or related fields.
• Proven track record of exceeding sales targets.
• Experience leading virtual or matrixed teams.
• Understanding of macro-level business IT needs.
• Critical thinking about AI integration.
• Strong relationship management skills.
• Ability to develop a clear roadmap for clients.
• Flexibility to travel as required.

Benefits

• Opportunity to work with a market leader.
• Engagement with a diverse set of clients.
• Work in a flexible and inclusive environment.
• Access to innovative AI-enhanced technology.
• Potential for professional growth and development.