Technical Account Manager - OpenShift - Remote

Overview

The Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Colombia. In this role, you will work with key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs.

In Short

• Provide architectural guidance for OpenShift implementations.
• Support enterprise customers with automated and containerized cloud application solutions.
• Learn new technologies quickly, including container orchestration and microservices.
• Collaborate with engineering and technical support teams.
• Create documentation regarding customer issues and resolutions.
• Manage and grow customer relationships through attentive support.
• Occasional travel to visit regional customers.
• 5+ years of experience in support, development, or engineering.
• Expertise in enterprise cloud solutions and IT automation.
• Outstanding communication skills.

Requirements

• 5+ years of experience in a support, development, engineering, IT, or QA role.
• Expertise with OpenShift, containers, Kubernetes, and Ansible.
• Understanding of enterprise architecture and business drivers.
• Ability to manage multiple issues and projects.
• Outstanding written and verbal communication skills.
• Ability to travel for customer visits.
• Bachelor's degree in a technology-related field is a plus.
• Experience in DevOps environments and cloud application deployment.
• Familiarity with CI/CD concepts.
• Prior experience in a technical leadership role is a plus.

Benefits

• Flexible work environments.
• Inclusive culture based on open source principles.
• Opportunity to work with leading technologies.
• Encouragement to bring innovative ideas.
• Support for diversity and inclusion.