Technical Account Manager, OpenShift - Remote

Overview

The Red Hat Technical Account Management team is looking for a Technical Account Manager to provide personalized support and mentorship to enterprise customers, ensuring efficient technical environments and fostering long-lasting relationships.

In Short

• Work closely with enterprise customers using Red Hat OpenShift.
• Develop relationships with key business and IT stakeholders.
• Deliver key portfolio updates and assist with upgrades.
• Conduct technical investigations of customer issues.
• Provide advice and guidance on Red Hat offerings.
• Manage customer cases and documentation.
• Engage with engineering teams to develop solutions.
• Analyze operational performance and present reviews.
• Deliver training and presentations to customer associates.
• Promote platform adoption within customer teams.

Requirements

• Deep technical knowledge of core IT technologies.
• Understanding of application development and troubleshooting.
• Experience in support, development, or engineering roles.
• Excellent verbal and written communication skills in German and English.
• Ability to manage and grow customer relationships.
• Growth mindset and willingness to learn.
• Effective collaboration skills for internal and external communication.

Benefits

• Work in a leading open-source software company.
• Flexible work environment with options for remote work.
• Opportunities for professional development and certifications.
• Inclusive culture that celebrates diversity.
• Collaborative and innovative work atmosphere.