Senior Manager, Customer Partnerships - Remote

Overview

The Senior Manager of Customer Partnerships is responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers, ensuring a high-quality customer experience.

In Short

• Build and maintain customer relationships to support retention and revenue growth.
• Serve as the primary point of accountability for customer satisfaction.
• Conduct strategic check-ins and deliver performance summaries.
• Identify upsell and cross-sell opportunities.
• Lead customer onboarding and system integrations.
• Collaborate with internal teams to resolve customer issues.
• Manage customer escalations and process improvements.
• Support RFPs and customer-facing presentations.
• Maintain accurate documentation in CRM systems.
• Participate in department meetings and support onboarding of new managers.

Requirements

• Ability to build and retain strong customer relationships.
• Expertise in presenting product value and serving as an SME.
• Strong customer service orientation and problem-solving skills.
• Ability to analyze data and translate insights into strategies.
• Excellent communication skills; skilled presenter.
• Proficiency in Microsoft Office, Power BI, and CRM platforms.
• Strong organizational skills and ability to prioritize.
• Effective collaboration with cross-functional teams.
• Understanding of healthcare and behavioral health systems.
• Bachelor’s degree required, preferably in Psychology or Business.

Benefits

• Competitive benefits package including PTO and parental leave.
• Insurance benefits effective on the 1st of the month following hire.
• Flexible schedules and 401k program with company match.
• Profit sharing opportunities.
• Commitment to diversity and inclusion in the workplace.