Manager, Enterprise Account Services - Americas - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• The mission of Account Services is to make it easier to do business with Qualtrics.
• Provide a seamless customer experience and end-to-end ownership.
• Understand and address drivers of performance across customer metrics.
• Establish and refine targets and dashboards for performance visibility.
• Collaborate with internal teams to drive ‘on time’ renewals billings.
• Continuous improvement and problem-solving mindset.
• Shape the design of the new frontline Account Services role.
• Introduce new channels and systems for customer support.
• Day to day leadership of the team.
• Work with other Account Services Leaders to ensure consistency.

Requirements

• 7-10 years of experience in a B2B SaaS environment.
• 1-2 years of management experience.
• Evidence of commercial acumen.
• Results-oriented with excellent communication skills.
• Excellent written and verbal English communication skills.
• Bachelor's degree with proven academic excellence.

Benefits

• Annual Experience Bonus.
• Beautiful and energizing Mexico City office space.
• A comprehensive package consisting of competitive base salary, bonus, equity and benefits.