Enterprise Services Manager - Remote

Overview

As an Enterprise Services Manager of a team of Technical Account Managers (TAMs) you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support.

In Short

• Lead a team of Technical Account Managers to deliver high touch technical support.
• Drive customer obsession by helping clients unlock value from products.
• Participate in capacity management, forecasting, and resource allocation.
• Help hire, onboard, train, and retain top talent.
• Provide coaching and mentorship for career development.
• Collaborate with cross-functional teams to improve customer experience.
• Communicate team impact and results to key partners.
• Maintain expert knowledge of the Qualtrics XM Platform.
• Drive improvements to product quality and customer experience.
• Establish a strong network enhancing customer experience for enterprise clients.

Requirements

• 8+ years of professional experience.
• 3-5 years of direct client management experience.
• Prior leadership experience in building and leading teams.
• Excellent analytical and problem-solving skills.
• Professional level of written and verbal English.
• Degree from a top-tier university preferred.

Benefits

• 20 or 26 annual leave days plus additional days for service.
• Private Medical Insurance for you and dependants.
• Commuter Assistance for public transport.
• Savings Plan provided by Nationale Nederlanden.
• Wellness reimbursement for activities.
• Employee assistance program for counselling and wellbeing support.
• Experience bonus for unique employee experiences.
• Free breakfasts, lunches, snacks, and drinks in the office.
• Tax-deductible expenses depending on role.