Enterprise Services Manager - Remote

Overview

As an Enterprise Services Manager of a team of Technical Account Managers (TAMs) you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support.

In Short

• Lead a team of Technical Account Managers (TAMs) to deliver high touch technical support.
• Manage team capacity, forecasting, financial performance and resource allocation.
• Help hire, onboard, train, and retain top talent.
• Provide coaching and mentorship to guide career development for TAMs.
• Work closely with cross-functional counterparts to improve customer experience.
• Collaborate with the Product team to shape Product roadmap.
• Communicate team impact and results to key partners.
• Maintain expert knowledge of the Qualtrics XM Platform.

Requirements

• 9+ years of professional experience.
• 3-5 years of direct client management experience.
• 3-5 years of prior leadership experience.
• MBA or advanced degree from a top-tier university.

Benefits

• Work life integration with frequent office events and team outings.
• Qualtrics Experience Program.
• Wellness Reimbursement Program.
• Sharing Qualtrics success as part of compensation.