Enterprise Services Manager - Remote

Overview

As an Enterprise Services Manager at Zuora, you will oversee the delivery and success of services for customers, ensuring their operational needs are met and documented.

In Short

• Lead the Managed Services team for a set group of customers.
• Monitor and manage Zuora workflows and processes.
• Assist engineers with troubleshooting and technical solutions.
• Ensure timely resolution of service disruptions.
• Provide reports on activity and performance metrics.
• Manage knowledge transfer and process documentation.
• Participate in team strategy creation.
• Provide vendor oversight for seamless integration.
• Support onboarding and offboarding procedures.
• Work in a fast-paced, high-volume environment.

Requirements

• 4+ years in an engineering environment as a senior engineer or lead.
• Technical aptitude to assist engineering teams.
• Strong communication and presentation skills.
• Ability to lead and execute strategy in a cross-functional environment.
• Self-starter with a focus on execution in changing environments.
• AS/BS in computer science or related major is a plus.
• Experience with Managed Service offerings is a plus.
• Hands-on experience with Zuora products is a plus.
• Willingness to travel is a plus.

Benefits

• Competitive compensation and performance rewards.
• Medical, dental, and vision insurance.
• Generous, flexible time off.
• Paid holidays and wellness days.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back.
• Support for mental wellbeing.