Manager, Enterprise Client Services - Remote

Overview

StackAdapt is hiring a Manager of Client Services for the Enterprise revenue organization, leading a team of Account Managers to deliver exceptional customer service and optimize campaigns.

In Short

• Lead a team of Account Managers to achieve company objectives.
• Work with Brands, Agencies, and Holding Companies to scale business.
• Track and evaluate quarterly revenue targets for account retention and growth.
• Coach AMs to develop strategic plans for their portfolios.
• Own client support structure and inform product strategy.
• Identify opportunities for team efficiency improvements.
• Hire and train new Account Managers.
• Collaborate with other departments to represent Client Service interests.
• Develop individualized growth plans for team members.
• Provide in-depth client consultation on StackAdapt DSP.

Requirements

• Extensive media experience and programmatic knowledge.
• Real Time Bidding/programmatic expertise.
• 3+ years of team management experience.
• Proven ability to inspire and energize teams.
• Track record of driving solutions and data-driven decisions.
• 5+ years in account management in the programmatic space.
• Creative problem-solver in a fast-paced environment.
• Strong organizational and time management skills.
• Proven success in managing client relationships.
• Strong communication skills.

Benefits

• Highly competitive salary + commission structure.
• RRSP/401K matching.
• 3 weeks vacation + personal care days.
• Access to mental health care platform.
• Health benefits from day one.
• Work from home reimbursements.
• Optional global WeWork membership.
• Robust training and onboarding program.
• Support for personal development initiatives.
• Access to programmatic courses and certifications.
• Friendly and supportive culture.