Senior Customer Success Engineer - Remote

Overview

We’re looking for a Senior Customer Success Engineer to drive the success of Procore’s General Contractor, Speciality Contractor, and Owners customers in Canada. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

In Short

• Make data-driven recommendations to customers on optimizing the value of Procore.
• Craft value-based presentations addressing customer business problems.
• Provide product roadmap and release updates to customers.
• Drive product demonstrations and coordinate technical resources.
• Serve as a technical account manager with high responsiveness.
• Foster a positive team culture by supporting and mentoring colleagues.
• Develop mastery of Procore’s products and industry best practices.
• Travel up to 50% to client sites and industry events.

Requirements

• 5+ years of Construction industry expertise.
• 5+ years of Customer Success or Technical Pre-Sales experience.
• Strong technical aptitude to master Procore’s offerings.
• Ability to work collaboratively with multiple stakeholders.
• Outstanding presentation and communication skills.
• Strong analytical and problem-solving skills.
• Understanding of various construction industry verticals.
• Bachelor’s degree in relevant fields preferred.

Benefits

• Generous paid time off and healthcare coverage.
• Career enrichment and development programs.
• Equity compensation eligibility.
• Dynamic and inclusive work environment.