Senior Customer Success Engineer - Remote

Overview

We are seeking a highly skilled Senior Customer Success Engineer to help clients maximize the value of their investment by ensuring smooth adoption, ongoing engagement, and measurable success.

In Short

• Act as the primary technical expert for the platform, delivering onboarding, training, and continuous support.
• Build trusted advisor relationships with customers, ensuring alignment between their business goals and platform capabilities.
• Design and deliver customized use cases, enabling customers to achieve their desired outcomes.
• Monitor adoption and health indicators, proactively identifying risks and addressing blockers.
• Advocate for customer needs by influencing product development and sharing feedback internally.
• Troubleshoot technical issues, ensuring seamless operations and customer satisfaction.
• Conduct Quarterly Business Reviews to assess progress, identify growth opportunities, and drive expansion.
• Share best practices, mentor peers, and contribute to the ongoing improvement of the customer success function.

Requirements

• Strong technical knowledge and problem-solving skills.
• Experience in customer-facing roles.
• Ability to build relationships with stakeholders at all levels.
• Experience with training and onboarding customers.
• Proven track record in driving customer engagement and retention.
• Excellent communication and interpersonal skills.
• Ability to travel up to 25-50%.

Benefits

• Opportunity to work with a dynamic team.
• Professional development and growth opportunities.
• Competitive salary and benefits package.
• Flexible work environment.
• Engagement with diverse clients and projects.