Engineering Manager - Remote

Overview

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing.

In Short

• Lead role in developing real-world systems for customers.
• Work closely with Project Managers, Software Engineers, and Dialogue Designers.
• Build and maintain highly specialised software.
• Manage reports and projects to ensure adherence to timelines.
• Oversee team capacity, budget, and scope.
• Involves technical expertise and project management skills.
• Delight clients and their customers with effective solutions.
• Focus on voice-enabled, AI-driven customer service.
• Handle thousands of calls daily.
• Contribute to a collaborative project team environment.

Requirements

• Experience in project management.
• Technical expertise in software development.
• Strong people management skills.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Experience with AI and voice technology is a plus.
• Ability to manage multiple projects simultaneously.
• Problem-solving skills.
• Experience in customer service automation.
• Familiarity with Agile methodologies.

Benefits

• Opportunity to work on innovative technology.
• Collaborative team environment.
• Flexible working arrangements.
• Professional development opportunities.
• Competitive salary and benefits.
• Impactful work that enhances customer service.
• Work with leading experts in the field.
• Access to cutting-edge tools and technologies.
• Supportive company culture.
• Potential for career advancement.