Senior Product Manager - AI Capabilities - Remote

Overview

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

In Short

• Drive the next evolution of AI capabilities at PolyAI.
• Own mission-critical parts of the technical roadmap.
• Expand the range of models integrated into the platform.
• Develop robust AI evaluation frameworks.
• Establish a systematic approach to optimizing RAG performance.
• Collaborate with engineers, ML researchers, and professional services teams.
• Push AI models to their limits and fine-tune their performance.
• Experiment and iterate in a collaborative environment.
• Shape the future of AI in customer service.
• Work in a hands-on, problem-solving role.

Requirements

• Deep technical knowledge in AI and machine learning.
• Experience in product management, especially in AI products.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Experience with LLMs and RAG.
• Passion for customer service automation.
• Ability to experiment and iterate on product features.
• Strong communication skills.
• Experience in a fast-paced, dynamic environment.
• Scrappy and resourceful mindset.

Benefits

• Opportunity to work with cutting-edge AI technology.
• Collaborative and innovative work environment.
• Impactful role in shaping AI products.
• Work with leading industry professionals.
• Flexible working arrangements.
• Competitive salary and benefits.
• Opportunities for professional growth.
• Engaging company culture.
• Access to training and development resources.
• Work on mission-critical projects.