Italian Speaking Mobile Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide expert support to Italian-speaking customers via phone, email, and chat for mobile device-related issues.
• Troubleshoot and resolve a variety of technical issues pertaining to mobile applications, connectivity, and device settings.
• Guide customers in optimizing their use of mobile devices and applications, offering tailored solutions based on their needs.
• Thoroughly document support interactions and solutions in the customer relationship management (CRM) system.
• Work closely with technical teams to escalate complex issues and improve support processes.
• Follow up with customers to ensure their issues are fully resolved and to confirm satisfaction with provided support.
• Stay current on mobile technology trends and product updates to enhance your support capabilities.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or technical support roles.
• Familiarity with mobile devices and applications.
• Problem-solving skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity to work with a dynamic team.
• Ongoing training and development.
• Flexible working hours.