Staff Engineer Customer Success - Remote

Overview

The Staff Engineer Customer Success at Palo Alto Networks is responsible for empowering clients to prevent cyberattacks and streamline security operations, ensuring successful product deployment and adoption.

In Short

• Provide guidance for effective customer deployment of the XDR/XSIAM platform.
• Act as a product subject matter expert for customer inquiries.
• Collaborate with product and engineering teams.
• Drive product adoption through continuous customer engagement.
• Translate technical knowledge into customer-facing resources.

Requirements

• Experience as a Security Incident Responder or SOC analyst/manager.
• Proficient in Python; JavaScript or PowerShell is a plus.
• Experience with security design, architecture, and automation.
• Familiarity with EDR, SIEM, SOAR, NGFW technologies.
• Knowledge of cloud technologies (GCP, AWS, Azure).
• Experience in customer-facing roles is essential.
• Self-learner with the ability to drive outcomes independently.
• Excellent collaboration skills in a fast-paced environment.
• Fluent in English; additional languages are a plus.
• Bachelor's degree or equivalent military experience required.

Benefits

• Flexible wellbeing spending account with over 1,000 eligible items.
• Mental and financial health resources.
• Personalized learning opportunities.
• Commitment to diversity and inclusion.
• Supportive work environment focused on innovation.