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Renewal Manager - Remote

Posted 8 weeks ago
Sales / Business
Full Time
Portugal

Overview

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team! As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.

In Short

  • Own the subscription renewal process for assigned customers.
  • Partner with Customer Success Managers to drive software adoption.
  • Develop negotiation strategies to maximize contract value.
  • Collaborate with Sales Operations, Account Executives, Legal, and Engineering.
  • Maintain accurate customer and renewal data in Salesforce.

Requirements

  • 2+ years of experience in renewals, account management, or customer success.
  • Strong interpersonal and communication skills.
  • Self-motivated and proactive.
  • Experience managing customer relationships.
  • Ability to identify risks and work on mitigation strategies.

Benefits

  • Competitive salary.
  • Comprehensive benefits package from day one.
  • Flexible work arrangements.
  • Generous paid vacation time.
  • Paid parental leave.
PagerDuty logo

PagerDuty

PagerDuty is a leading provider of digital operations management solutions, specializing in helping organizations enhance their operational efficiency through innovative SaaS products. With a strong focus on customer-centricity, PagerDuty empowers businesses to respond to incidents and manage their operations effectively. The company is committed to delivering exceptional sales experiences and values dynamic sales professionals who can engage with tech-savvy audiences. PagerDuty's culture emphasizes collaboration, strategic planning, and a consultative sales approach, making it an exciting place for sales champions to thrive and make a significant impact.

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