Renewal Manager - Remote

Overview

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team! As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.

In Short

• Own the subscription renewal process for assigned customers.
• Partner with Customer Success Managers to drive software adoption.
• Develop negotiation strategies to maximize contract value.
• Collaborate with Sales Operations, Account Executives, Legal, and Engineering.
• Maintain accurate customer and renewal data in Salesforce.

Requirements

• 2+ years of experience in renewals, account management, or customer success.
• Strong interpersonal and communication skills.
• Self-motivated and proactive.
• Experience managing customer relationships.
• Ability to identify risks and work on mitigation strategies.

Benefits

• Competitive salary.
• Comprehensive benefits package from day one.
• Flexible work arrangements.
• Generous paid vacation time.
• Paid parental leave.