Support Engineer - Remote

Overview

The Support Engineer will provide high-quality technical support to internal and external users of Production systems, engaging in a fast-paced environment while tackling various challenges and learning new technologies.

In Short

• Understand SLA and ensure timely deliverables.
• Conduct end-to-end analysis on high-impact incidents.
• Document knowledge base and maintain application flow documentation.
• Develop automated technical solutions to optimize processes.
• Participate in incident and problem management.
• Provide rotational weekend support.
• Maintain support documentation, including reports and FAQs.
• Ensure compliance with ITIL and other standard practices.
• Monitor production deployment activities.
• Collaborate with Engineering and EIT teams for fixes.

Requirements

• 3+ years of experience in L2 Technology Support.
• Knowledge of Oracle PL SQL, Microsoft SQL, Unix, Python, and Azure.
• Strong problem-solving and analytical skills.
• Understanding of ITIL processes.
• Excellent communication skills for stakeholder engagement.
• Ability to work flexible hours, including weekends.
• Positive attitude and self-starter mentality.
• Degree in Computing Systems Engineering or related field.

Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).