Support Engineer - Remote

Overview

As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision, ensuring smooth onboarding and reliable integrations while driving continuous improvements.

In Short

• Work at a pioneering AI company transforming the rental market.
• Be a crucial link between customers and the engineering team.
• Ensure smooth onboarding and reliable API integrations.
• Engage in problem-solving and documentation.
• Enjoy autonomy in designing technical solutions.
• Receive significant equity in a venture-backed startup.
• Experience rapid growth and influence as the company scales.
• Work in a demanding role with potential for extended hours.
• Interact directly with customers and travel to their offices.
• Be prepared for a dynamic startup environment.

Requirements

• Basic coding ability in Python or JavaScript.
• Familiarity with databases like MongoDB or Postgres.
• Strong understanding of APIs and debugging skills.
• Excellent written and verbal communication skills.
• Attention to detail and documentation skills.
• Bonus: Experience with SaaS or AI platforms.

Benefits

• Great health, dental, and vision insurance.
• Gym and workspace stipends.
• Computer and workspace enhancements.
• Unlimited PTO.
• Company off-sites with the team.
• Opportunity to shape the company culture.