Support Engineer - Remote

Overview

Addi is a leading financial platform redefining payments, shopping, and banking in Colombia, striving to create an ecosystem where consumers and merchants can transact effortlessly.

In Short

• Resolve technical issues efficiently while providing excellent customer service.
• Act as a bridge between Engineering, Ops, and customers.
• Maintain a high success rate in technical ticket resolution.
• Collaborate in the incident management process for high-severity incidents.
• Ensure successful integrations with customers and merchants.
• Provide feedback to improve processes and customer relationships.

Requirements

• +2 years of experience in Technical Customer Support - L2.
• Strong understanding of Linux/Unix environments and networking concepts.
• Proficiency in command-line tools, SQL, and API testing tools.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills for customer interactions.

Benefits

• Work on impactful projects that redefine financial services.
• Be part of a rapidly growing company with a strong mission.
• Opportunity for personal and professional growth.
• Competitive compensation and equity in the company.