Support Engineer - Remote

Overview

The Support Engineer position at Prompt involves bridging the gap between engineering and client experience teams, providing support for SaaS products in the healthcare sector.

In Short

• Collaborate with product engineering and client experience teams to resolve issues.
• Meet virtually with customers to diagnose potential issues.
• Write detailed technical specifications for engineers.
• Execute scripts and run database queries to identify issues.
• 3+ years of experience in support engineering or software development.
• Knowledge of MySQL or equivalent database querying language.
• Ability to read and write code in at least one programming language.
• Experience debugging complex API integrations.
• Strong communication and time management skills.
• Experience in a fast-paced environment.

Requirements

• 3+ years of experience as a Support Engineer or Software Developer.
• Working knowledge of MySQL or equivalent.
• Ability to read/write code in modern programming languages.
• Proficient in using Chrome DevTools for debugging.
• Experience with API integrations.
• Strong communication skills.
• Excellent time management skills.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation.
• Flexible PTO.
• Company-sponsored lunches.
• Paid disability and life insurance.
• Medical, dental, and vision insurance.
• 401k plan.